Unfortunately we are currently unable to provide international shipping

We do not offer a guaranteed free shipping charge. Delivery costs are determined based on the distance from our factory and the specific location of the delivery. The size, weight, and location of the products you select will also influence the delivery cost. You will be notified of this at checkout for your approval.

Please be aware that our carts cannot be shipped in larger quantities under our flat-rate shipping charge. If you require shipping for multiple carts, we will contact you to provide accurate shipping quotes on a case-by-case basis.

Our products are shipped via courier service or Australia Post from Byron Bay, NSW.

• Please allow up to 5 days for dispatch
• Delivery will often occur 2-5 days after dispatch but please allow up to 8 business days especially for regional and remote locations

Once you place your order and the products have left our warehouse, you will receive an email with a consignment number and instructions on how to track and follow the progress of your delivery.

Our smaller product range can be delivered to P.O. Box however our Pull-About carts are packaged in a large carton and unfortunately cannot.

We’re sorry to hear! Unfortunately once an order has been placed in our system, we are unable to edit or cancel it.

We understand that from time to time you may wish to return a product to us.

Products in their original condition and packaging can be returned for a refund or exchange within 14 days after receiving your purchase. Courier / postage costs to return the product will be covered by the customer, but our customer service team will work with you to organise this.

If you receive a damaged or faulty product, please contact us within 48 hours via email: hello@easterly.au or via phone 1300 512 031 and our customer support team will assist you.

We have a visual assembly demonstration on our homepage along with a user guide for your reference. Please click here for a copy of our latest user guide.

We recommend washing off sand and salt water after coastal adventures.

For cleaning of the canvas, do not use bleach. Hand wash or wipe down with warm water and mild soap or detergent, then wipe dry.

For longer product life, store out of direct sunlight in a dry, well-ventilated area and remove sand, dirt, or salt water.

When collapsing your Pull-About for stowage, simultaneously slide up the 2 collars E on the side wall to release lock and then fold side wall down. Repeat for other side.

View image here.

We have exciting plans to venture into retail soon however for now, we are selling exclusively via our website.

We would love to hear from you! Get in touch via email: hello@easterly.au or phone 1300 512 031.